How to collect your prescription
Collecting your Nexus Prescription is a simple process.
Receive your e-prescription.
You should have received an SMS and/or Email with your token (a code).
Head to a local pharmacy
Bring your ID with you and have the SMS or Email ready at hand.
Optional: Check the Pharmacy Map to find our recommended pharmacy near you.
Show the pharmacist
Tell the pharmacist you have a private electronic prescription from NexusMed and provide them with the token (from the Email or SMS).
The pharmacist can access your prescription from nexusmed.co.uk/dispense (opens in a new tab).
We're here to help with anything regarding your prescription fulfilment. Contact live support (opens in a new tab)
Frequently asked questions
The pharmacy is out of stock
The pharmacist may give you a date and time to collect the items. You can try an alternative pharmacy instead or you can order a delivery.
How much will my prescription cost?
The price will depend on which pharmacy you visit. Since it's a private prescripton, the pharmacy will calculate it in line with their organisation's policy and this could vary between pharmacies.
Check out the Pharmacy Map to find our recommended pharmacies near you.
If you choose to have it delivered instead, we provide a fair cost option that is calculated based on the wholesale price, shipping costs, dispensing fee and service costs.
Which pharmacies can I collect it from?
You can visit a local pharmacy. Any pharmacy in the UK will be able to access your prescription.
Check out the Pharmacy Map to see our recommended pharmacies near you.
The pharmacy is having difficulty with my prescription
Please contact us (opens in a new tab) immediately if you have any problems.
Using our digital tools
If you would like to, you can click on the checkout link in your SMS/Email and select Local collection as your option.
Add to your Wallet
You can add your digital prescription to an Apple Wallet or Google Wallet for convenience.
Check the Map
You can use the pharmacy map to find our recommended pharmacies for you.
Recommended pharmacies work with us to deliver a service quality guarantee.